A policy manual is a cornerstone of good governance and board orientation. The manual nearly eliminates a volunteer asking, “How was I supposed to know that?” These statements pass along the wisdom of the board to future leaders, assist staff in administration, record desired outcomes, and establish values or principles for the organization. They form a historical record upon which future leaders can rely. Policies are statements of principle adopted by the board to promote a standard or suggest a practice for the chamber. If no policy manual has been created, they can be found as motions in the board meeting minutes. Policies interpret the chamber’s primary governing documents: the mission statement, bylaws, and articles of incorporation. These documents are purposely broad to provide room for translation and application in governance and management. The board translates the intent of the governing documents by creating more precise policies.
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